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Service Center

+ 49 (0) 69 2990 11 99





Working hours:

Mon-Wed

8:30 - 1:00 pm

2:00 - 5:00 pm

Thu

8:30 - 1:00 pm

2:00 - 6:00 pm

Fr

8:30 - 1:00 pm

2:00 - 5:00 pm



Contact for lost and stolen cards

Isbank debit card


from Germany


116 116



01805 021 021


from different countries


+49 116 116


Mastercard


from Germany


0800 819 1040


from the USA


+1 800 627 8372


from different countries


+1 636 7227 111




Postal adress and email contact

🖊 İşbank AG, Zeil 123, 60313 Frankfurt am Main

E-Mail: servicecenter@isbank.de

Contact in branches

🕑 Contact us at our 9 branches in Europe.


TPP-Third Party Provider

Please use the below Link if you would like to register as a Third Party Provider according to the upcoming PSD2-Regulation.

Please note: For security reasons, we cannot accept any orders related to account processing, money transfers, standing orders or requests to resend your PIN or online banking TAN list received by email. In these cases, please contact us personally.